CRT IT PARK
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PRIVACY POLICY

• Thank you for visiting our Application Call for Doctor and enrolling as a member.

• Your privacy is important to us. To better protect your privacy, we are providing this notice explaining our policy with regards to the information you share with us. This privacy policy relates to the information we collect, online from Application, received through the email, by fax or telephone, or in person or in any other way and retain and use for the purpose of providing you services. If you do not agree to the terms in this Policy, we kindly ask you not to use these portals and/or sign the contract document

• In order to use the services of this Application, You are required to register yourself by verifying the authorized device. This Privacy Policy applies to your information that we collect and receive on and through Call for Doctor; it does not apply to practices of businesses that we do not own or control or people we do not employ.

• By using this Application, you agree to the terms of this Privacy Policy.

PRIVACY STATEMENT

CRT IT PARK provides a service through its Application Call for Doctor, a mobile Application created by CRT IT PARK, which merely facilitates the interaction between its users/customers and Licensed and Registered Medical Doctors through the Application of Call for Doctor. For providing this SERVICE, CRT IT PARK needs to collect and store personal information such as your name, age, sex, health information, and other lifestyle-related information for your profile. It is not possible for us to provide the Service in question without receiving this specific information from you. By enrolling as a member with us you give us your consent to collect, store, maintain, update and access such information in a protected online portal.

• Some portions of this SERVICE may require you to give us financial information such as your credit card, debit card, or net-banking information (Financial Information), for, without limitation, (i) registration on the Application to avail specific offers, health plans, home health care services, or newsletters; and (ii) making a payment towards our fee for providing the aforementioned SERVICES, either in the pre-paid or post-paid format. If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards or forums, or otherwise complete online web forms, surveys or contest entries, any information provided in such communications may be collected as Personal Information.

• If you elect to provide us Personal Information, we use it primarily to deliver the service you requested. Other uses of Personal Information are described elsewhere in this Policy.

• If you submit Financial Information, we use that information primarily to verify your credit and collect payments for your purchases, orders, registrations etc. CRT IT PARK uses a third party to process credit or debit card / net-banking transactions and does not store financial information, such as credit or debit card / net-banking information on its Application. We may retain the last four digits of the credit or debit card number solely for customer service purposes. We employ industry-standard encryption and secured socket layer (SSL) protocols to protect your Financial Information when it is transmitted through our third-party payment gateway.

• We do not sell or rent Personal Information received through your use of this Service. This Service has security measures in place to help protect against the loss, misuse, or alteration of information under our control. Despite these measures, the confidentiality of any Personal Information communication or material transmitted to or from us via this Service by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed. If you have privacy or data security related questions, please feel free to contact the office.

• Your personal data may in some situations be seen by third parties, such as doctors (general physicians/specialist doctors/national and international experts) or operations and maintenance contractors repairing and maintaining our technical systems. CRT IT PARK will use the information received to provide our services keeping your best interests in mind.

CRT IT PARK may further use the aggregate information to study statistical results, epidemiological trends and produce summary reports. Such information may be shared with CRT IT PARK partners, clients and advertisers under the sole discretion of CRT IT PARK. Please note that this aggregate information does not identify individual user information in any manner.

• Please remember that any information you reveal, including personally identifiable information in a public forum such as in a discussion forum or review, is not subject to this Privacy Policy and can be seen by third parties unrelated to CRT IT PARK. It is therefore important that you carefully consider what Information you disclose in these areas.

Information Collected

• We may collect the following information:

o Personal data of the User such as, but not limited to, your name, age, date of birth, occupation and gender;

o User’s e-mail and contact information, GPS based location; tracking Information such as, but not limited to the device ID, Google Advertising ID and Android/iOS ID;

o User’s data sent across through the Application.

• As a User of Call for Doctor, you may provide information about yourself, your spouse or family, your friends, their health issues, gender of the patient, age of the patient, previous medication taken, previous medical conditions, allergies, etc.

• The Information specified above and collected by us may be classified as ‘Personal Information’ or ‘Sensitive Information’ under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. Collection of information which has been designated as ‘sensitive personal data or information’ under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent through an email is not given.

E-mail, SMS & Telephone Calls

• From time to time, CRT IT PARK will contact you and send you information related to your health records, services you are currently availing and promotional material. We will be sending e-mails and / or SMSes at the e-mail id(s) and contact mobile number(s) provided by you. We will also be making calls on the phone numbers provided by you. By using our services and providing us the above contact details on our “Know Your Patient” form at the time of registration, you have authorised us to contact you by any of the communication modes mentioned above. In case you have given a wrong e-mail id or mobile / phone number for correspondence, CRT IT PARK will not be responsible for the loss of information or privacy due to the message going to an unknown destination.

• We may use a third-party vendor to help us manage some of our e-mail and SMS communications with you. While we may supply this vendor with e-mail addresses and mobile numbers of those we wish them to contact, your e-mail address or mobile number is never used for any purpose other than to communicate with you on our behalf. When you click on a link on our Application or in an e-mail sent by us, you may be temporarily redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you’ve clicked on that link. CRT IT PARK never shares any information, other than your e-mail address, with our third party e-mail vendor, and they in turn do not share these e-mail addresses with anyone else. Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of each such e-mail.

Call & IP Logs

• We maintain standard call and IP logs that record data about all visitors and customers who call us and/or access our Application. We store this information for providing services and as an analysis tool for our physicians. All call logs are stored securely, and may only be accessed by CRT IT PARK employees or designees on a need-to-know basis for a specific purpose. CRT IT PARK uses call log information to help provide our members the efficient services under this membership. We collect IP address of all visitors to the Application, and a number is automatically assigned to your computer whenever you access the Internet.



We collect IP address information in order to administer our system and gather aggregate information, to avoid any scope of misuse of the Application. The information may be shared with advertisers, sponsors and other businesses.



Evaluation & Research

• We will periodically ask users to complete surveys asking about their experiences with feature services. We use survey information for research and quality improvement purposes, including helping CRT IT PARK to improve information and services offered through this Service. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation.

Messages & Transactions

• Comments or questions sent to us using e-mail or secure messaging forms will be shared with CRT IT PARK staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. When you use a service on the secure section of this Application or interact directly with CRT IT PARK personnel / professionals, some information you provide may be documented in your medical record, and will be available for use as a future guide for your treatment as a patient.

Data Integrity & Correction

• We request all the members to update us on any and all the changes that are documented in your medical records at any point of time either through calling us/ email/post. We also encourage you to login into your account to view your personal information and medical history and advise us of any changes to be made.



Although we attempt to ensure the integrity and accurateness of this Service, we make no guarantees as to its correctness or accuracy. It is possible that the Service could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Service by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected.



Children

• We do not knowingly allow or solicit anyone under the age of 18 to participate directly in our services, unless accompanied and authorized by the parents/guardians, who may or may not be our subscribed members.

Disclosures

CRT IT PARK may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use Information which does not identify the individual for these activities whenever feasible.

• We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this service and to take precautions against liability.

No Guarantee

• Despite our use of commercially reasonable efforts to protect your personal information from unauthorized access or disclosure, the Internet is not an inherently secure environment and so we cannot guarantee the security of your information. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.

Copyrights

• Except as otherwise indicated, all content on this Application, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, “look and feel” and software, is the property of CRT IT PARK and/or its licensors and is protected by India and international copyright laws. The compilation of all content on this Application is the exclusive property of CRT IT PARK and/or its licensors and is protected by India and international copyright laws. Unless specifically authorized in writing by CRT IT PARK, any use of these materials, or of any materials contributed to this Application by entities other than CRT IT PARK on any other Application or networked computer environment for any purpose is prohibited. All rights reserved for all countries. Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by CRT IT PARK. The materials provided by this Service may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s).

• Infected or Corrupted Materials

• You also understand that the Provider cannot and does not guarantee or warrant that files available for downloading through the Service will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. Each Member is responsible for implementing sufficient procedures and checkpoints to satisfy his or her particular requirements for accuracy of data input and output, and for maintaining a means external to the Service for the reconstruction of any lost data. The Provider does not assume any responsibility or risk for your use of the Service.

• We will occasionally amend this Policy. Please ensure that you periodically update yourself with the current version of the Privacy Policy.

Questions, Complaints & Contacts

• If you have any questions about Privacy Policy and agreement, including your rights under this document, you can contact CRT IT PARK by telephone +91 9944273746, by sending an e-mail message to support@crtitp.com or by post at the address CRT IT PARK PRIVATE LIMITED, Centre 51, Level 4, Tower A Ratta Tek Meadows, Old Mahabalipuram Rd, Sholinganallur, Chennai, Tamil Nadu- 600119.